Introduction
We take your privacy very seriously and ask that you read this privacy policy
carefully. It contains important information on who we are, how and why we collect, store,
use, and share personal information, your rights in relation to your personal information,
and how to contact us and supervisory authorities if you have a complaint.
Who We Are
Study Active Limited, trading as Study Active in the UK, operates the website
www.studyactive.co.uk. We are the data controller of your personal information, as
defined by the General Data Protection Regulation (GDPR). We are regulated under GDPR,
which applies across the UK and the European Economic Area (EEA). Our designated
privacy officer is responsible for ensuring that we handle personal information in
accordance with the law. Contact details for our privacy officer are found in the "How to
Contact Us" section below.
Personal Information We Collect and Use
We collect the following types of personal information:
1. Personal information provided by you
2. When you interact with us, we collect personal information such as your name,
email address, phone number(s), date of birth, and postal address.
3. Personal information provided by third parties
Occasionally, we may receive information about you from third parties (such as credit
reference agencies) to help us provide services or improve your experience with us.
4. Personal information about other individuals
If you provide us with details about another person (e.g., a referee or next of kin), you
confirm that the individual has agreed to you sharing their personal data with us and to our
processing of their information as outlined in this policy.
5. Sensitive personal information
We generally do not collect sensitive personal data, but in some cases (e.g., healthrelated matters), we may request sensitive personal information with your explicit consent.
You may request deletion of such data at any time.
6. Children’s Data
We do not knowingly collect personal data from children under 16. If we learn we have
collected data from a child under 16, we will delete that information immediately. Parents
or guardians may request access to or deletion of a child’s personal data.
How and When We Collect Your Information
We collect personal data when you:
• Visit our website, sign up for a course, or request course information
• Interact with us by phone, email, or in person at our gym locations
• Use cookies or submit information through website forms
Cookies and Tracking Technologies
Our website uses cookies to collect information that help improve your experience. For more details, please refer to our Cookie Policy. We
may also use cookies for targeted advertising. You can disable cookies in your browser settings, but this may affect some website features.
Reasons We Collect and Use Your Personal Information
We process your personal data for several lawful bases under the GDPR, including:
• Contractual necessity
To provide you with the services you request, such as course enrollment, payments, and
certification.
• Legal obligations
To comply with laws such as anti-money laundering, fraud prevention, and counterterrorist financing.
• Legitimate interests
For activities such as improving services, customer research, fraud prevention, and
ensuring a secure environment at our gym facilities.
• Consent
For marketing communications, if we rely on your consent to send emails or SMS
messages, we will provide an easy way for you to opt-out.
Marketing Communications
We may use your personal information to send marketing communications about services we offer. You have the right to opt-out of receiving these
communications at any time by:
• Clicking the "unsubscribe" link in any marketing email
• Contacting us via email at info@studyactive.co.uk
• Opting out through our website when requesting course information
Credit Checking
We may conduct credit checks on you for business purposes, such as verifying your ability to pay for services. We may also share your information with credit reference agencies.
Sharing Your Information
We may share your personal information with the following:
• Service providers who assist in our business operations (e.g., payment processors,
fraud prevention)
• Law enforcement or regulatory authorities when required by law
• Third-party platforms for marketing purposes (with your consent)
• Other parties with whom we are negotiating a business transaction (e.g., sale of
business)
Security of Your Personal Information
We implement reasonable physical, technical,
and organisational measures to protect your personal information, including:
• Secure servers and encrypted payment processing
• Limiting access to data to authorised personnel only
• Procedures to handle data breaches, including notifying you and the supervisory
authority when required by law
Transfers Outside the EEA
We do not transfer personal data outside the EEA. If we ever do, we will ensure appropriate safeguards are in place, such as Standard Contractual
Clauses, to protect your data.
Data Retention
We will retain your personal information for no longer than necessary for
the purposes for which it was collected, in accordance with applicable UK law. In general,
we will retain data for 6 years from the end of our contract with you, unless you request
earlier deletion.
Your Rights Under GDPR, you have the following rights:
• Right to access: Request a copy of your personal data.
• Right to correction: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data, in certain circumstances.
• Right to object: Object to the processing of your personal data for certain purposes.
• Right to restrict processing: Request limitation of processing in certain situations.
• Right to portability: Receive your data in a commonly used, machine-readable
format and transfer it to another data controller.
For further details on your rights or to exercise them, please contact us as per the "How to
Contact Us" section.
How to Contact Us
If you have any questions or concerns about this privacy policy, or if
you would like to exercise your rights, please contact us at:
Email: info@studyactive.co.uk
Address: Study Active Limited, Eastway Enterprise Centre, 7 Paynes Park, Hitchin, SG5 1EH
Phone: 0345 017 8733
You also have the right to lodge a complaint with the Information Commissioner’s Office
(ICO), the UK's supervisory authority for data protection, if you are dissatisfied with our
response. You can contact the ICO at www.ico.org.uk.
Changes to This Privacy Policy We may update this privacy policy periodically to reflect
changes in our practices or legal requirements. Please review this policy regularly to stay
informed.
This policy was last updated on 15th March 2025.
