Terms and Conditions
These terms apply to our supply of fitness education courses. When you order a course, you agree to be bound by these terms.
1. THESE TERMS MAY HAVE CHANGED SINCE YOU LAST REVIEWED THEM
We may change these terms at any time and without notice to you in relation to future orders. Any changes will take effect on the date that the terms are published. Therefore, please check and ensure that you understand the terms which apply at the time you purchase any course.
These terms were last updated on 12 September 2025.
2. WHERE TO FIND INFORMATION ABOUT US AND OUR COURSES
You can find everything you need to know about us, Study Active Limited, and our courses on our website or in our brochure before you submit your order. We also confirm the key information to you in writing after you order either by email or in your online account.
We recommend that you speak to one of our careers advisors by telephone at 01223 912122 (option 1) to assist you in your decision making process prior to submitting your order.
3. WE ONLY ACCEPT ORDERS WHEN WE HAVE CHECKED THEM
We contact you to confirm we have received your order and then we contact you again (normally within one to two working days) to confirm we have accepted it.
Sometimes we reject orders, for example, because you do not meet a certain pre-requisite, because we cannot verify your identity, age or direct debit details (where applicable) or because the course was mispriced by us. When this happens, we will let you know as soon as possible and refund any sums you have paid.
5. WE CHARGE YOU WHEN YOU ORDER
We may offer you the option to make payment through our GoCardless payment plan, in which case the GoCardless 0% Interest Payment Plan Terms will apply. Should you wish to exercise this payment option, you must indicate this in your order. This payment option is not available if you are located outside the UK. We reserve the right to withdraw or refuse this payment option at our sole discretion.
6. WE CHARGE INTEREST ON LATE PAYMENTS
If we are unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
7. WE PASS ON INCREASES IN VAT
If the rate of VAT changes between your order date and the date we supply the course to you, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
8. WE ARE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL
If our supply of the course is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact us by email to info@studyactive.co.uk or by telephone at 01223 912122 to end the contract and receive a refund for any courses (or elements of them) you have paid for in advance but not received.
In placing your order for the course, you agree to:
· ensure that the terms of your order are complete and accurate;
· co-operate with us in all matters relating to the course;
· provide us with such information and materials as we may reasonably require in order to supply the course (including, but not limited to, a declaration of any disabilities or learning difficulties), and ensure that such information is complete and accurate;
· have access to all appropriate IT, gym and fitness equipment as is required for the course; and
· provide a suitable volunteer to use in practical assessments.
10. THE COURSES
Standards. We will provide the courses with reasonable care and skill and ensure that all individuals delivering the courses are suitably qualified and hold relevant certifications or accreditations so as to competently deliver the courses.
Duration. You must complete the course you are enrolled on within the timeframe specified to you in the email confirming our acceptance of your order. If circumstances beyond your reasonable control (such as medical reasons) prevent completion of the course within this timeframe, you may submit a written request for an extension. We reserve the right to request appropriate supporting evidence (such as a medical letter) and will consider all extension requests in good faith but are under no obligation to grant any extension. Where an extension is granted, you will be required to pay the applicable extension fees.
Assessments. You can undertake an assessment face to face with the assessor by travelling to a venue (details of which can be found at this page: Venues) or remotely by recording a video for the assessor. You must show photographic identification to the accessor upon request on the day of an assessment. Failure to show photographic identification may request in you being unable to take the assessment or results being withheld until photographic identification is provided. If you fail an assessment, you may be allowed subsequent attempts at our sole discretion. We do not guarantee that you will successfully complete the course or obtain the certification. Success depends on your effort, engagement and ability to meet the required standards.
Certification. You will be issued a certificate upon successful completion of all required assessments, provided that we have received full payment from you for the course. Certificates are typically issued within four weeks of successful completion of all assessments. However, this timeframe may be extended due to mandatory quality assurance procedures. Certificates are issued by the relevant awarding body on our behalf. We are not liable for any certificates that are lost after issuance. In the event of a lost certificate, you may request a replacement, subject to payment of a nominal fee.
Disclaimer. We have no liability or responsibility for any services you deliver to a third party following completion of the relevant course. You shall indemnify and hold us harmless against any and all claims, liabilities, losses, damages, costs and expenses arising out of or in connection with your delivery of any such services to a third party to the fullest extent permitted by law.
11. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights (including but not limited to copyright and related rights, trade marks and service marks, business names and domain names and rights in design) in the website, the courses and the learning materials which are provided or made available by us or on our behalf in connection with the provision of the courses shall belong to us and will not be transferred to you in any way.
We grant you the right to download and use the learning materials for the sole purpose of completing the course in accordance with these terms. You may not modify, copy, reproduce, republish, post, transmit or distribute by any means or in any manner, any learning materials or information contained within them including but not limited to text, graphics, video, recordings, messages and software without our prior written consent, except where expressly invited to do so, for example to complete an assessment. You acknowledge that all learning materials are the sole property of Study Active Limited and you warrant that you shall not make copies of the learning materials or otherwise do anything that might prejudice our interest or infringe our intellectual property rights in the learning materials.
12. YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND
Your legal right to change your mind. You have 14 days after the date we confirm your order to change your mind, but you lose the right to cancel when you access any learning materials. If you order a combined course (for example, Level 2 and Level 3 combined) then you can only change your mind regarding the first course in the package. There are no subsequent rights to cancel upon the start of any subsequent course within the combined package.
How to let us know and what happens next. If you change your mind contact us in writing by email to info@studyactive.co.uk or by post to Study Active Limited, 4 Station Road, St Ives, Cambridgeshire, PE27 5AF. We will refund you as soon as possible and within 14 days of you telling us you have changed your mind. We will refund you by the method you used for payment. We do not charge a fee for the refund.
13. YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH THE COURSE
If you think there is something wrong with the course, you must contact us by email to info@studyactive.co.uk or by telephone at 01223 912 122. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us (see paragraph 20 below).
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Summary of your key legal rights |
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If your product is services, the Consumer Rights Act 2015 says: You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill or get some money back if we cannot fix it. If a price has not been agreed upfront, what you are asked to pay must be reasonable. If a time has not been agreed upfront, it must be carried out within a reasonable time. |
14. WE CAN CHANGE THE COURSES AND THESE TERMS
Changes we can always make. We can always change a course to reflect changes in relevant laws and regulatory requirements, and to make minor technical adjustments and improvements, for example to address a security threat. These are changes that do not affect your receipt of the course.
Changes we can only make if we give you notice and an option to terminate. We can also make more substantive changes to the courses or these terms, but if we do so we will notify you and you can then contact us by email to info@studyactive.co.uk or by telephone at 01223 912 122 to end the contract before the change takes effect and receive a refund for any courses you have paid for in advance, but not received.
15. WE CAN SUSPEND SUPPLY (AND YOU HAVE RIGHTS IF WE DO)
We can suspend the supply of a course. We do this to deal with technical problems or make minor technical changes, update the course to reflect changes in relevant laws and regulatory requirements, or make changes to the course (see paragraph 14 above).
We will let you know and allow you to terminate. We will contact you in advance to tell you that we are suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we are going to suspend supply you can contact us by email to info@studyactive.co.uk or by telephone at 01223 912 122 to end the contract and we will refund any sums you have paid in advance for courses you will not receive.
We can stop providing a course. We will let you know at least 30 days in advance and we will refund any sums you have paid in advance for any courses which will not be provided.
17. WE CAN END OUR CONTRACT WITH YOU
We can end our contract with you for a course and claim any compensation due to us if:
· you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
· you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the course;
· you are found to have provided misleading or untrue information in your order; or
· you are found to have distributed any learning materials to third parties without our prior written consent.
18. WE DO NOT COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR COURSES
We are not responsible for losses you suffer caused by us breaking this contract if the loss is:
· Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
· Caused by a delaying event outside our control. As long as we have taken the steps set out in paragraph 8 above.
· Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
To the extent that you use a course for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the course and all claims for loss of profit or indirect or consequential loss are wholly excluded.
19. WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY POLICY
How we use any personal data you give us is set out in our privacy policy available at https://studyactive.co.uk/pages/privacy-policy.
20. YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US
Our complaints procedure. We will do our best to resolve any problems you have with us or our courses as per our complaints procedure available at https://studyactive.co.uk/pages/complaints-procedure.
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to Consumer Arbitration through their website at https://www.cdrl.org.uk/consumer-arbitration/. Consumer Arbitration does not charge you for making a complaint and if you are not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Appealing assessment decisions. To appeal an assessment decision, you must follow the relevant awarding body’s appeal procedure, details of which can be obtained from your tutor or accessor.
21. OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT
We can transfer our contract with you, so that a different organisation is responsible for supplying the course. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You cannot transfer your contract with us to someone else. The courses are non-transferable to another individual.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.